Claims & Complaints
Rules for submitting and processing claims
We ensure the highest quality of our services and parts. However, if you notice any irregularities after a repair, we are here to resolve it quickly and fairly.
When to file a claim?
- •You notice a defect in a replaced component or its premature failure
- •The service was not performed according to the agreed work order
- •The vehicle is not functioning properly immediately after pickup
Conditions for Consideration
- ✓Presentation of proof of purchase or repair order
- ✓Reporting the defect immediately after its discovery
- ✓Delivering the vehicle to the service center for diagnosis
What is not covered?
Natural wear and tear of consumable parts
Damage caused by the user or due to a collision
Defects resulting from ignoring previous service recommendations
Independent repair attempts after a failure occurs
How to file a claim?
Contact us by phone or email
We will jointly schedule a convenient time to inspect the vehicle
Fill out the claim protocol at our customer service desk
Process and Solutions
Initial diagnosis and assessment of the claim (up to 14 days)
Free service correction under warranty
Replacement of a defective part with a new, fully functional one
Our Approach
The safety and trust of our customers are the foundation of our work. We treat every claim with due attention and carry out repairs with full responsibility, taking care to maintain the highest quality standards.